RETURN POLICY
All Sales are final. Epic Collectibles has a no return or exchange policy with the exception of special circumstances below:
Incorrectly received items purchased from Epic Collectibles can be returned for refund within 7 days of receipt of shipment.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs.
Due to the limited nature of our products, we cannot guarantee that the item(s) will be replaced.
In order to be eligible for a return, you must email support@epiccollectibles.com. If your shipment qualifies for a return, instructions will be provided. Returns sent back without authorization will be refused.
We cannot guarantee that we will have replacement for sold out items as replacement inventory is not always available.
Special Circumstances
Staff Error: If we made a mistake, such as sending the wrong item, please contact us at support@epiccollectibles.com within 7 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product may be required, and call tags will be issued prior to the replacement shipping.
Defective items: If you receive an item with a manufacturer's defect, please contact us within 7 days of receiving your order to arrange for a replacement. Images are required and all replacements are subject to our customer service discretion. Please be advised that we do not consider paint blemishes on Funko pops as a manufacturer's defect.
Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email support@epiccollectibles.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
Refused or Undeliverable Packages: Packages returned because of purchaser error, such as, invalid or insufficient shipping address provided, or refused delivery may subject to a restocking fee of up to 25% of the purchase price. Customers are able to contact us to arrange alternate shipment.